Privacy Policy

Beaufort River Country Canine Retreat

Effective Date: 21 May 2026

Beaufort River Country Canine Retreat (“we”, “our”, “us”) is committed to protecting your privacy and handling personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) where applicable. This Privacy Policy explains how we collect, use, store and disclose personal information when you use our services, website, booking forms or communicate with us.

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1. Information We Collect We may collect personal information including: Owner Information ● Full name ● Residential address ● Phone number ● Email address ● Emergency contact details ● Payment information ● Booking history Dog Information ● Dog name ● Breed ● Age ● Microchip information ● Council registration details ● Vaccination records ● Veterinary details ● Medical history ● Behavioural information ● Feeding and medication requirements Website / Online Information If you use our website or online forms, we may collect: ● Enquiry form submissions ● Booking requests ● IP address ● Browser/device information ● Website usage data ● Cookies (where applicable)

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2. Why We Collect Information We collect personal information to: ● Process boarding enquiries and bookings ● Provide boarding services ● Care for your dog safely ● Contact you during a boarding stay ● Contact emergency contacts where required ● Arrange veterinary treatment if necessary ● Process payments ● Maintain internal records ● Improve our services ● Respond to enquiries ● Meet legal obligations ● Provide updates, promotions or service information (where appropriate)

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3. Dog Health & Behaviour Information Because the safe care of dogs requires accurate information, we may collect information relating to: ● Vaccination status ● Medical conditions ● Allergies ● Medication requirements ● Behavioural history ● Aggression or escape tendencies ● Veterinary history relevant to boarding Owners agree to provide accurate and current information.

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4. How We Use Personal Information We may use your personal information for purposes including: ● Confirming bookings ● Communicating with you ● Providing boarding services ● Caring for your dog ● Managing emergencies ● Processing invoices and payments ● Customer service ● Improving business operations ● Marketing (where permitted) ● Legal compliance We only use information for purposes reasonably connected with the operation of Beaufort River Country Canine Retreat.

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5. Emergency Veterinary Situations Where your dog requires urgent veterinary treatment, we may disclose relevant information to: ● Veterinary clinics ● Emergency veterinary providers ● Animal health professionals This may include: ● Owner contact details ● Dog medical information ● Veterinary history ● Emergency contact details This disclosure is for the purpose of protecting the welfare of your dog.

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6. Emergency Contact Information Emergency contact details are collected so that: ● A nominated person can be contacted if you are unavailable ● Boarding decisions can be made in urgent circumstances ● Collection arrangements can be organised where required By providing emergency contact details, you confirm you are authorised to provide those details.

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7. Payment Information Payments may be processed through secure payment providers. Beaufort River Country Canine Retreat does not intentionally store full card details unless required through secure authorised systems. Payment providers may have their own privacy policies.

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8. Photography & Marketing During a dog’s stay, we may take photographs or videos for purposes such as: ● Social media ● Website content ● Marketing materials ● Customer updates We will respect any written request from owners who do not consent to promotional use.

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9. Disclosure of Information We do not sell personal information. We may disclose information where reasonably necessary to: ● Veterinary providers ● Payment providers ● Website hosting / booking systems ● Professional advisers ● Government authorities where legally required ● Debt recovery or legal service providers where payment obligations are not met

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10. Storage & Security We take reasonable steps to protect personal information from: ● Loss ● Misuse ● Unauthorised access ● Unauthorised disclosure ● Modification ● Security breaches Information may be stored: ● In physical files ● In electronic booking systems ● In email correspondence ● Through secure third-party business software

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11. Website Cookies (if applicable) Our website may use cookies or analytics tools to improve website performance and understand visitor usage. Cookies may collect information such as: ● Device type ● Browser type ● Pages visited ● Session duration ● Website traffic patterns Users can manage cookie settings in their browser.

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12. Access & Correction You may request access to personal information we hold about you. You may also request correction of inaccurate or outdated information. Requests can be made by contacting us using the details below.

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13. Retention of Information We may retain information for as long as reasonably required for: ● Business operations ● Legal obligations ● Record keeping ● Insurance purposes ● Dispute resolution Information no longer required may be securely destroyed or deleted.

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14. Third Party Services Our website or payment systems may use third-party providers. Those providers may have separate privacy policies. We are not responsible for third-party privacy practices outside our control.

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15. Changes to This Privacy Policy Beaufort River Country Canine Retreat may update this Privacy Policy from time to time. Updated versions may be published on our website or provided upon request. Continued use of our services indicates acceptance of any updated policy.